1. Submit an InquiryStart by submitting a booking inquiry through our website. To ensure bookings are handled on a first-come, first-served basis, website inquiries take priority over in-person inquiries.2. Hear From Our Rentals CoordinatorOur Rentals Coordinator will follow up by email to gather more information about your event and arrange a site tour.Please note that inquiries for dates more than six months away may take up to a week to receive a response, as bookings with sooner dates are prioritized.3. Come for a Site TourCome see our facilities and explore the spaces available for your event! Site tours are available by appointment only and will be arranged with our Rentals Coordinator.4. Sign Your Contract and Pay Your DepositOnce you're ready to move forward, you'll need to sign your rental contract and pay the required deposit. Both are necessary to secure your booking.5. Finalize Your Event DetailsWithin the month leading up to your event, our Rentals Coordinator will contact you to confirm the details of your booking and finalize any setup arrangements.6. Enjoy Your Event!We look forward to hosting you at Camp Chestermere!7. Pay Your Remaining BalanceFollowing your event, our Rentals Coordinator will send you a final invoice for any remaining balance owing. Payment is due within 30 days of receiving your invoice.

We accept payment by the following methods:E-transfer: Send payment to campoffice@campchestermere.com.Credit Card: Pay over the phone, or in person. Please note that a 3% credit card fee applies.Cheque: Make cheques payable to Camp Chestermere.

We do not offer formal payment plans; however, we can accommodate multiple payments when needed. Please contact our Rentals Coordinator to discuss your situation and arrange payment.

A cleaning fee will be added to most bookings. However, excessive mess or damage may result in additional charges. This includes, but is not limited to, confetti or glitter cleanup, stickers left on floors or other surfaces, and damage to walls or other facilities. We ask that all spaces be left in good condition at the end of your booking.

A non-refundable deposit is required to secure your booking date. If you need to cancel, the following cancellation fees apply based on how far in advance you cancel:60+ days before your booking: Any payments made, minus the non-refundable deposit, will be refunded in full.31-60 days before your booking: 50% of the preliminary contract total will be charged.30 days or less before your booking: 100% of the preliminary contract total will be chargedAll cancellations must be submitted in writing to our Rentals Coordinator. If you have any questions about our cancellation or refund policy, please contact us.